The past few weeks I frequently received two main questions:

• Can a seller win a PayPal dispute?
• Can a buyer win a PayPal dispute?

PayPal offers both buyer and seller protection. Although sometimes inconsistent, with enough persistence, honesty and most importantly proof, you can win the case.

Can a seller win a PayPal dispute?

Most definitely, these steps can help you through the process:

• Take the necessary precautions: A detailed discussion on precautions can be found in my previous article, I just received a PayPal dispute, What should I do?
• Communication is the key: A vast majority of disputes can be resolved by communication.
• Use all the tools to win if you had to: Collect all the documentations, contact PayPal by phone, fax and email, all of them.
• Read the footnotes: Before using a postal service or method of delivery (cash on collection), find the relevant information or contact PayPal to make sure they accept it.
• If you lose the dispute you can appeal: You can go back to your resolved disputes section and appeal against a lost dispute.

Can a buyer win a PayPal dispute?

Most probably. It is general knowledge that PayPal is on the buyers’ side. That means that if hard evidence cannot be provided by the seller, it is almost certain that the buyer will win the dispute. For buyers:

• Communicate: Try to talk to the seller, don’t escalate, that is your last shot.
• If you are sending the item back, make sure you use a reasonable signed postal service.
• You don’t need to do much, just open a dispute and wait.

If you have anything to add, please drop me and email or comment.

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www.scrobbld.com: A new way to manage your eBay and PayPal orders.